IM a cloud service vendor cloud launched mobile customer service strategy

“due to the popularity of IM technical ability, the pattern of the service market will change”, analysys think-tank analysts in a IM cloud services vendors melting at the annual meeting of the media to communicate the cloud said, “IM Chinese market after more than ten years of development, from early times of IM1.0 IM meet user requirements, basic IM2.0 era of diversification to meet user needs, develop to meet the demand of the user personalization now IM3.0 era, all applications will be social, including the application scenario for the potential of the service has also changed; In IM3.0 stage, meanwhile, represented by integrating cloud IM the rise of cloud services, IM technology popularization, customer service with the help of IM ability will lead to the new pattern of service market.”

the industry is generally believed that the mobile Internet era, great changes have taken place in the application of the service scene, is to present personalized, mobile, social, intelligent trend, for the user, for example, in the past encounter problems, usually call customer service hotline or submit the form, and now only need to use App client built-in customer service function, can instantly. Their research and development for the enterprise and developer, ever or buy App customer service function, will meet the development cycle is long, cost is high.

melt cloud CEO Korea meet, said IM3.0 era, for developers to provide professional and diverse choice becomes a trend, cloud as IM cloud services leading companies, the joint professional customer service vendors, for App developers meet diversified customer service requirements of mobile Internet services. In the cloud platform, App developers will be able to according to their own demands for mobile customer service level is different, the freedom to choose different customer service SDK, a key integrated mobile customer service function, at the same time meet the demand of specialization and diversification of customer service function.

beauty contact CEO Charles huang thinks, for integration of mobile customer service function in the App developers, the module of the service is professional, stable, good is very important. If integrated professional third party customer service functions, leading to the App message packet loss and instability problems, cause losses to the App developer will be incalculable. Beauty contact as a professional mobile customer service vendors, service has been more than 7000 customers, including beaver, mint, honey, in xishan, and many other famous customers. The beauty contact and cloud strategic cooperation, will certainly benefit more developers.

Udesk CEO Yu Haoran said, as a domestic leading supplier of enterprise customer service system, Udesk in multi-channel information access, work order system, knowledge base, and other fields have absolute advantages, Udesk provide intelligent customer service system not only can let users via mobile end, social channels, self-help customer service methods such as a quick fix to the problem was, also can pass the functions such as knowledge management, workflow, improve enterprise internal customer service work efficiency and reduce labor costs. In the era of mobile Internet, the demand of developers is diverse, and the cloud of strategic cooperation, helps to bring professional and diversified service experience for developers, pratt &whitney developers.

bio, cloud, CEO of Korea meet, beauty contact CEO Charles huang, Udesk CEO Yu Haoran signed a strategic cooperation agreement, according to the agreement, melting cloud will provide the contact in its developer platform, Udesk customer service integration components, provide professional customer service platform for integrating cloud customer support; Beauty section, Udesk will also be used in the mobile terminal customer service SDK products melt cloud IM solution, bring acme communications experience for their clients. At the appointed time, the need to integrate mobile App developers will be able to service in the cloud, the contact, Udesk freedom of choice, fully enjoy the benefits of specialization, diversification and seamless integration.

it is understood that the cloud, the contact and Udesk strategic cooperation agreement, according to the agreement, melting cloud will provide the contact in its developer platform, Udesk customer service integration components, provide professional customer service platform for integrating cloud customers support; And the contact, Udesk will also in the mobile terminal customer service solution used in melting clouds IM product SDK, bring acme communications experience for their clients. At the appointed time, the need to integrate mobile App developers will be able to service in the cloud, the contact, Udesk freedom of choice, fully enjoy the benefits of specialization, diversification and seamless integration.

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